COVID-19 Updates

covid updates

Ontario Motor Sales takes the health and safety of our Customers and Employees very seriously. In light of the Provincial Government stay at home order issued on April 8th 2021, all departments are now OPEN BY APPOINTMENT ONLY. To ensure adherence to COVID-19 safety protocol, we are taking the following steps in accordance with the latest Provincial Government guidelines:

  • The Sales Departments and Showrooms are open by appointment only Monday to Thursday from 9:00 AM to 7:00 PM, Friday & Saturday 9:00 AM to 5:00 PM. We are limiting showroom visits to a maximum of 2 people per group. Test drives ARE available with some occupancy restrictions and vehicles will be properly sanitized for your protection. If you would like to book a Sales appointment with us, please call us directly at 905-725-6501, or email us at sales@ontariomotorsales.com. We have also enhanced our website functionality to allow customers to view inventory, build a deal with accurate finance and lease payments, chat with a live Ontario Motor Sales staff member, arrange a remote or in-dealership test drive or purchase a vehicle.
  • The Service Department is open by appointment only from 7:30 AM to 5:00 PM Monday through Friday. To keep our staff and customers safe, we are also providing services to allow limited exposure at the dealership. Our shuttle service is available and running but limited to 1 person per ride (or 2 people from the same household). Pick up and delivery services are available to allow customers to have their vehicle serviced without visiting the dealership. The customer waiting lounge is currently closed. We are encouraging our customers to take advantage of our alternative services. We are respecting all physical distancing, sanitization, and occupancy requirements. If you would like to make a Service appointment with us, please call us directly at 905-725-8304 or email us at service@ontariomotorsales.com
  • Our onsite Collision Repair and Paint Services are open from 8:00 AM to 5:00 PM Monday through Friday. We are respecting all physical distancing, sanitization, and occupancy requirements. If you would like to contact our Collision Centre, please call us directly at 905-725-3172.
  • Our Parts Department is open for CURB-SIDE PICK-UP from 8:00 AM to 5:00 PM Monday to Friday. We are also offering HOME DELIVERY for orders that are within our delivery radius. You can place orders via email 24/7 at parts@ontariomotorsales.com or phone at 905-728-9476 during our regular business hours. For more information, please visit our Parts Department’s website: com/automotive-parts/
  • All departments are equipped with sanitization stations and high touch surfaces are cleaned on a regular basis throughout the day; floors have been marked to indicate appropriate spacing for physical distancing. Gloves are available and masks are required at all time both inside all dealership departments and outdoors when a 6-foot physical distance can’t be maintained.
  • If you require information about payment options for your current lease or finance contract, we encourage you to contact our Financial Services Departmentat anytime for answers and directions in these areas. You can reach our Financial Services Managers at 905-725-6501.
  • We understand that many customers are uneasy coming to the dealership, so we encourage you to take advantage of many of the remote services provided online at ontariomotorsales.com including chat and remote vehicle demonstrations. Please feel free to call or text us at 905-725-6501 or email us at inquiries@ontariomotorsales.com and we would be happy to work with you remotely.

Our goal is to ensure you can safely get to the places that are essential to you, whether that is the grocery store, a medical appointment, or to work.  However, we know that sometimes our vehicles do not always cooperate, so we want to make the process of purchasing or servicing your vehicle as easy as possible. After all, you have enough to worry about at the moment!  For your convenience we are offering the following services to make life just a little easier:

  • Live Chat to answer any questions on our New/Pre-Owned Inventory
  • Easily apply for financing to see which vehicle/payment works best for you 
  • Build and price the vehicle of your choice
  • Quickly leave a deposit online and reserve your vehicle 
  • Request a walk around video of any in-stock vehicle
  • Pick-up and Delivery services are available so you do not need to visit the dealership

Click on the links below to choose the direction most important to you!

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Hours of Operation

  • Showroom

Showroom

Showroom

  • Monday - Thursday

    9:00am - 7:00pm

  • Friday - Saturday

    9:00am - 5:00pm

  • Sunday

    Closed