Accessible Customer Service Plan
Providing Goods and Services to People with Disabilities
Ontario Motor Sales Limited is committed to excellence in serving all customers including people
with disabilities.
Assistive devices:
We will ensure that our staff are trained and familiar with various assistive devices that may be used
by customers with disabilities while accessing our goods and services.
Communication:
We will communicate with people with disabilities in ways that take into account their disability.
Service animals:
We welcome people with disabilities and their service animals. Service animals are allowed on the
parts of our premises that are open to the public.
Support persons:
A person with a disability who is accompanied by a support person will be allowed to have that
person accompany them on our premises.
Notice of temporary disruption:
In the event of a planned or unexpected disruption to services or facilities for customers with
disabilities Ontario Motor Sales Limited will notify customers promptly. This clearly posted notice
will include information about the reason for the disruption, its anticipated length of time and a
description of alternative facilities or services, if available. The notice will be placed on the doors to
our entrances.
Training of staff:
Ontario Motor Sales Limited will provide training to all employees who deal with the public or other
third parties on their behalf: This training will be provided to staff upon hiring. Training will include:
- -An overview of the Accessibility for Ontarians with Disabilities Act. 2005 and the
requirements of the customer service standard
- -Ontario Motor Sales Limited's plan related to the customer service standard
- -How to interact and communicate with people with various types of disabilities
- -How to interact with people with disabilities who use an assistive device or require the
assistance of a service animal or a support person
- -What to do if a person with a disability is having difficulty in accessing Ontario Motor Sales
Limited's goods and services.
Staff will also be trained when changes are made to our plan.
Feedback process:
Customers who wish to provide feedback on the way Ontario Motor Sales Limited provides goods
and services to people with disabilities can email any of our Managers through our website. Call by
telephone and talk to our Managers or write to us by mail. All feedback will be directed to our Vice
President & General Manager. Customers can expect to hear back within seven days. Complaints
will be addressed according to our organization's regular complaint management procedures.
Modifications to this or other policies:
Any policy of Ontario Motor Sales Limited that does not respect and promote the dignity and
independence of people with disabilities will be modified or removed.